Shipping policy

Last updated: 5 August 2026

We currently ship orders to addresses within the United Kingdom. This Shipping Policy explains how we process and deliver orders placed through the Milk and Matters website.

1. Order Processing

We aim to process and dispatch orders within 1–3 working days after your order is received, subject to product availability and circumstances outside our reasonable control.

Orders placed on weekends or public holidays may begin processing on the next working day.

You will normally receive an order confirmation by email and, where available, delivery or dispatch information once your order has shipped.

2. Delivery

Estimated delivery is 5–10 working days after dispatch. The estimated overall timeframe is generally around 7-15 working days from placing your order, although delivery may occasionally take longer.

Delivery timeframes are estimates and are not guaranteed unless we have expressly agreed a specific delivery date with you.

We will deliver within the legally required timeframe unless you have agreed a different delivery period with us.

3. Delivery Charges

Delivery charges and available delivery options are displayed at checkout before you complete your purchase. The applicable charge depends on the delivery option and other information displayed at checkout.

4. Delivery Address

Please make sure your delivery address and contact details are accurate when placing your order.

We are not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by you, subject to your statutory rights.

If you realise you have entered an incorrect delivery address, contact hello@milkandmatters.com as soon as possible. We will do our best to assist but cannot guarantee an address can be changed after an order has been processed or dispatched.

5. Delivery Delays

Delivery times may be affected by circumstances outside our reasonable control, including severe weather, transport or delivery network disruption, industrial disputes, significant supplier disruption, technical or telecommunications failures, unusually high demand, public holidays or other circumstances outside our reasonable control.

If we become aware of a significant delivery delay, we will take reasonable steps to keep you informed where appropriate.

6. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery timeframe, contact hello@milkandmatters.com.

We will review the delivery status and, where necessary, investigate the shipment with the relevant delivery service.

If an order is confirmed as lost, undelivered or otherwise eligible for a refund or other remedy under applicable law, we will work with you to provide an appropriate resolution. For return and refund rules, see our Refund & Returns Policy.

7. Damaged Deliveries

Please inspect your order when it arrives. If an item arrives damaged, defective, faulty, incomplete or incorrect, contact hello@milkandmatters.com as soon as possible.

Please provide your order number, a brief description of the issue and clear photographs or videos where appropriate.

Please do not return damaged, defective or incorrect items unless we specifically ask you to do so.

We will deal with faulty, damaged, defective or incorrectly supplied goods in accordance with your statutory rights and applicable law. See our Refund & Returns Policy for the return and refund process.

8. Tracking

Where tracking is available for your chosen delivery service, we may provide tracking information after dispatch. Tracking information is provided by the relevant delivery service and may not update immediately after dispatch.

9. UK Delivery Only

We currently ship to UK addresses only and do not currently offer international shipping. If our delivery areas change, we will update this policy and the delivery options available at checkout.

10. Delivery and Your Statutory Rights

Nothing in this Shipping Policy limits or excludes your statutory rights as a consumer.

For information about consumer rights relating to cancellation, faulty goods, refunds and returns, see our Terms & Conditions and Refund & Returns Policy.

11. Contact Us

Milk and Matters
Email: hello@milkandmatters.com