FAQ

Milk & Matters is an online store dedicated to making pregnancy, breastfeeding and motherhood a little easier. We offer a thoughtfully selected range of maternity and breastfeeding clothing and accessories designed with comfort, practicality and confidence in mind — because feeling good should be part of the journey too.

Most of our clothing is designed to support you through both pregnancy and breastfeeding, making it easy to get more wear from your favourite pieces. Our maternity and breastfeeding tops are designed with comfort, flexibility and convenient breastfeeding access in mind, so you can wear them throughout pregnancy and beyond.

For specific fit and features, we recommend checking the individual product description before ordering.

Yes. Our breastfeeding tops are designed with discreet breastfeeding access to make feeding your little one easier while helping you feel comfortable and confident. Depending on the style, tops feature discreet openings, zips or flaps that allow convenient access for breastfeeding without needing to remove the whole top.

Yes! Due to the way our nursing clothing is designed and made, each item has its own individual size guide.

Please check the size guide images on the individual product page before ordering, and choose your size based on the measurements provided for that specific item. This will help you find the best fit, as sizing can vary between different styles.

We currently deliver to UK addresses only. We don't currently offer international shipping.

Orders are usually processed within 1–3 working days. Once dispatched, delivery typically takes 5–10 working days. This means you can generally expect your order within around 6–13 working days from placing your order. Delivery times are estimates and may occasionally take longer.

Please see Shipping Policy for full details.

Where tracking is available for your chosen delivery service, we'll send your tracking information once your order has been dispatched. Please note that tracking updates may take a little time to appear after dispatch. Your current policy supports providing tracking where available.

Yes. We offer a 14-day returns policy. Items should be returned in the same condition you received them, unworn or unused, with original packaging and tags where applicable. Please contact us at hello@milkandmatters.com before sending anything back so we can provide the appropriate return instructions.

Please see the Refund Policy for full details.

We don't generally offer direct exchanges. If you'd like a different size, colour, product or variation, the easiest option is usually to return your original item (where eligible) and place a new order. Please note that you may be responsible for the cost of returning the original item. This doesn't affect your statutory rights if an item is faulty, damaged, defective or incorrectly supplied

Please see the Refund Policy for full details.

Please email hello@milkandmatters.com as soon as possible with your order number, a brief description of the problem and clear photos or videos where appropriate. Please don't return the item unless we specifically ask you to. We'll review the issue and work with you on the appropriate resolution in accordance with your statutory rights

Please see Refund Policy for full details.

If you've changed your mind, contact us as soon as possible at hello@milkandmatters.com. We'll do our best to accommodate cancellation requests before an order has been processed. Once an order has been processed or shipped, cancellation may no longer be possible, but you may be able to request a return once it has been delivered.

Please see Refund Policy for full details.

If you can’t find the answer you’re looking for in our FAQs, we’re happy to help. Please get in touch with us via our Contact Us page and fill in the contact form, and we’ll get back to you as soon as we can.